Shipping Policy

Last updated November 3, 2026

Order processing

We typically process orders within one business day unless a different timeframe is shown before you place your order. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing the next business day.

Shipping destinations, rates, and delivery

We currently ship within the United States. Available shipping methods, rates, and estimated delivery times for your address are shown at checkout. If your order qualifies for free standard shipping, you’ll see that option at checkout.

Carrier transit times begin once your order ships. Delivery dates are estimates and may change due to weather, carrier delays, or other circumstances.

Tracking your order

We’ll email you a shipping confirmation when your order ships. If your shipping method includes tracking, the email will contain a tracking link. Tracking may take time to update after the carrier receives your package.

Address changes and cancellations

Please double-check your shipping address before placing your order. If you need to update the address, change an item, or cancel your order, email support@tornadotee.com as soon as possible with your order number. We’ll let you know what we can change based on your order’s fulfillment status.

If we cancel all or part of a paid order, we’ll notify you and promptly refund the amount paid for the canceled portion, including applicable taxes and any shipping charges attributable to it, to your original payment method.

If your order is delayed before shipping

If we can’t ship within the timeframe we gave you, we’ll let you know. You’ll have the option to accept the delay or cancel the unshipped items for a prompt refund. If we can’t obtain your consent to the delay as required by applicable law, we’ll cancel and promptly refund the unshipped portion.

Missing, damaged, or delayed packages

If your package is late or tracking says it was delivered but you can’t find it, email support@tornadotee.com with your order number. We’ll help investigate and explain the next steps.

If an item arrives damaged or you receive the wrong item, email us with your order number and a photo of the issue. See our Returns & Refunds Policy for details.

Questions?

Email support@tornadotee.com for help with your order.